1.SHIPPING POLICY
Our online store offers free shipping in the United States, Puerto Rico and Virgin Islands. At the moment we are not making international shipments only domestic shipments to all states of the United States. But if any customer would like an international shipment would have to contact our mail to reach an agreement on shipping prices.
A.Shipping time
-Orders will take no more than three working days to be shipped.
-The shipping time after the item has been shipped is five to seven working days.
B.Articles with tracking Number
All items with a value greater than $12 will carry a Tracking Number.
Therefore any item under $12 will not carry Trucking Number and will be sent by postcard or letter method. Taking into account that the seeds will be sent protected so that they arrive healthy at their destination. If any customer would like items under $ 12 to carry tracking Number should contact our email to reach an agreement on shipping prices.
C. Company that ships the orders(USPS)
-Firts Class for postal shipments.
-USPS GROUND ADVANTAGE
-USPS PRIORITY MAILS
D. Types of packaging
-Items under $8.00 will be sent through First Class this because they are small seeds and for the benefit of our customers and to improve our prices we send our seeds through letters. These letters are sent protected and the seeds arrive intact and healthy at their destination.
-Items whose price exceeds $10.00 will be shipped by USPS GROUND ADVANTAGE. The packaging will be in large envelopes or medium or small boxes.
-For large items or that belong to the fresh fruit section will be sent by Priority Mails. Also for customers who make multiple orders that exceed $ 30 were also sent by Priority mails all this to save the customer shipping costs.
If you have any questions regarding our shipping policy please contact:
contacto@alphasophiegarden.com
2.REFUND POLICY
A. Broken or damaged item
-Our online store has a strict refund policy. With this clear all items are entitled to reimbursement as long as the buyer evidences with photos that their seeds have been damaged, or have broken in the journey of the trip.
-For this it is important to emphasize that the buyer has three working days since the package of seeds arrived to claim a refund for such damages. For any special situation we are always open to reach an agreement with buyers to reach a satisfactory conclusion for both parties since our priority is that you have in your garden the best seeds available in the market.
3.ITEM AVAILABILITY
-In our store all items have reserved large quantities to ensure that each of our customers have the option to buy the seeds they want either in small quantities or in large quantities. If any customer wants wholesale seeds can contact us through our email or social networks.
-If for any reason the items are not available you will be entitled to a refund.
4.SUPPORT OR INFORMATION
-Any customer who wants information about our product can gladly communicate through our email or our social networks without any commitment. We are open not only to inform but also to support your product to reach its goals and grow high quality products.
5.CONTENT POLICY
-Our online store not only provides our customers with high quality items whether organic seeds, exotic plants or any other product on our platform they will also find educational and informative content. Emphasizing that each of our articles or contents represent the personal opinion and not information tested oval by some Agricultural institution.
-Our goal is to create a community of plant lovers and that all our members feel free to express their ideas and opinions to achieve positive results.